Returns / Exchange Policy

RETURNS & REFUNDS 

Purchasing Information

These terms and conditions apply to the online purchase of all products from our website. Returns can be made by emailing at info@zeke.co.nz providing your name, customer number and reason for return (must be done in accordance with our returns policy listed below). 

The shoes have to be sent by the courier (NOT BY POST) to the following address for Return/Exchange. Please don’t send via NZ post at this stage.

Zeke Collection
14/273 Neilson Street
Onehunga, Auckland 1061
Phone:- 03-355-4400

RETURNS INFORMATION

At Zeke Collection we want you to be completely happy with your purchase although we understand that occasionally you will place an order for something that does not fit or suit. We offer refunds and full credit exchanges in line with the policies below. When you receive your new shoes we recommend you to try them on somewhere where they won't get damaged in any way like Carpet surface. If they do show signs of wear or damage we may decline your refund. In this unlikely event, we will let you know via email and return your shoes to you.

RETURNS POLICY

We hope you love your new shoes. If you’re unhappy with the goods for any reason, please return your item to us with your receipt. We’re happy to offer a refund or exchange on unused items returned within 14 days of the purchase.

Return & Exchange Period

Zeke Collection’s customer service team must be notified within 14 days of receiving your purchase if you wish to return or exchange any of your items.

Full Price Items

If the size is wrong we are happy to exchange the product for a different size at no cost to you. If you have changed your mind and are requesting a refund, Zeke Collection is happy to offer you a refund on your purchase.

Faulty Goods

On the rare occasion where a product may be faulty, we will ask you to send the product back to us for assessment. If the product is genuinely faulty, Zeke Collection will not charge you for the cost of returning the goods. 

*Please allow 2-3 business days for the funds to process and appear on your credit card statement, some banks and credit unions take additional days to process the transaction once we have sent the advice to you.